The first couple of Tech Team meetings we stress the concept of “team.” We play games to make sure that everyone knows each other’s names. We mix up the seating so they get to know and feel comfortable with their teammates. The next step is to make sure they are ready for the rigors of tech support! First they need to know the basics of the iPad including general settings, split screening, and a Spa Treatment. Then they learn how to give support without being an obnoxious know-it-all. The two key things to remember are:
To make it real Betsy and I created a tech support simulation. Each station had a common iPad problem that the Tech Team members needed to fix. They needed to remain friendly and patient while talking the client through the resolution of their problem. We asked the tech department and several folks from admin to man the stations and pose as people with tech problems. It was a big success!
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Alison MahoneyLearning with third through fifth grade students and teachers! Archives
December 2018
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